Return Policy

Our Commitment To Clients – Return Policy

Our primary goal at AXOMO is to make sure you get the quality products you need to effectively promote your company or cause. As such, we ask for your help in supporting our Return Policy.

Please inspect your product immediately upon arrival. Claims, returns, and exchanges for damaged or misprinted products must be reported within 48 hours of delivery. Anything not reported within 48 hours will not be accepted.

There is a 25% restocking fee for returned stocked products.

Please note that undamaged customized products cannot be returned to AXOMO for a refund. Reach out to your store administrator to find out if your store accepts refunds on customized gear.

Frequently Asked Questions

When can I return a product that I’m dissatisfied with?

For all orders with on-demand customization, AXOMO will only replace the product if it was produced incorrectly or with very poor quality (to be determined by our quality review team). If the product is produced correctly, but the sizing doesn’t fit well, AXOMO is unable to accept any returns due to the customization. If the item is stocked and warehoused at AXOMO, it is eligible for returns in order to attain a new size item.

My item arrived defective, do I need to submit a return?

If a product does not function as advertised and is not usable, it is eligible for a corrected order or refund. AXOMO may request the product be returned in order to issue a refund. In these cases, AXOMO will send the recipient a pre-paid shipping label to have the item(s) returned.

How do I return my items?

In the event that a return process is approved, AXOMO will either schedule a pickup where UPS or FedEx will retrieve the package from the delivery address or AXOMO will issue the recipient a pre-paid shipping label.

You can start the return process by logging into your store, and then locating your order history. Click on “Return Items” at the bottom of the order summary to initiate the return process.

Please note – if your store’s “Return Items” feature is disabled, you will need to reach out to your store admin or account rep.

Why can’t I return my decorated items without defects?

As items on AXOMO are usually customized products and are free of material defects at the time of shipping, there is no return or exchange on any item(s). Please inspect your items upon delivery, if for some reason we have missed a problem, please let us know and begin the return process as soon as possible. Please note that actual colors may vary slightly from the images shown due to monitor and screen settings.