A X O M O

Get your swag on

Billing

We send you a monthly statement for all credits, discounts, and budgets that have been redeemed and shipped during the month. In other words, you don’t pay for the outstanding credits you’ve given out until they are redeemed. The single monthly statement is much easier for your finance team to reconcile than many individual orders.

Items that are marked up to be sold for profit or other fundraising type activities are subject to a 5% convenience fee on the profit. For example, if an item that costs $15 is sold for $20, 5% of the $5 difference ($0.25) would be removed from your weekly sales.

Additionally, any item on the store that is not produced by AXOMO will be subject to the 5% convenience fee. For example, if you were to list a TV on your store for $250, 5% of that $250 ($12.50) would be removed from your weekly sales.

You may elect to pass this cost on to your end-user and it will show on the order as a convenience fee. AXOMO has the ability to collect sales tax and offers simple reporting that shows how much tax has been collected per state for a given time period.

You are responsible to set your own sales tax rules and remit payment to the appropriate state(s). We recommend that you consult your tax expert to verify that you have set up proper taxation to meet your organization’s needs.

Customer Support

You’re welcome to reach out to our customer service team by calling us toll-free at (801) 515-6129 or emailing us at contact@axomo.com.

Features and Integrations

Yes, our API library grows more each day and we are happy to work with your team to get you access to the data you need. We currently integrate with HR and employee rewards platforms like Bamboo HR, Motivosity, Microsoft Azure AD, PerkNow, and more.

If you’d like some help customizing the look and feel of your company swag store, our design and onboarding team is standing by. Contact us to spec out your project and get a custom quote!

You are welcome to submit feature requests directly on your AXOMO store. Our team will review all requests and if there is enough demand, we may consider adding it in a future update. However, if there is something that you feel would really add value to your store and you don’t want to wait, we would be happy to set up a development consultation with our team and provide you a quote. (The minimum charge for any custom development is $1,000.)

AXOMO has the ability to automatically replenish your branded items so that you are never out of stock. When adding a new item, we recommend you select a minimum stock thresh-hold and a reorder amount to opt into the auto-replenishment system so that when the item hits the minimum quantity we can automatically replenish your store.

Whenever an item’s size hits the minimum quantity threshold, our system automatically places an order for each size of an item offered to fill them up to max quantity offered. This feature allows you to rest easy knowing that your items will always be in stock for a quick turn around time and saves you time from having to set reminders to check stock and manually submit orders.

General

AXOMO is a brand management platform that allows you to better engage with those who love your brand (employees, clients, members, followers), simplify ordering branded gear, maintain brand consistency, reduce waste, improve happiness, and increase ROI.

If you’d like some help customizing the look and feel of your company swag store, our design and onboarding team is standing by. Contact us to spec out your project and get a custom quote!

You are welcome to submit feature requests directly on your AXOMO store. Our team will review all requests and if there is enough demand, we may consider adding it in a future update. However, if there is something that you feel would really add value to your store and you don’t want to wait, we would be happy to set up a development consultation with our team and provide you a quote. (The minimum charge for any custom development is $1,000.)

Yes, we work with affiliates on a case-by-case basis. To set up a meeting, please email contact@axomo.com.

AXOMO has the ability to automatically replenish your branded items so that you are never out of stock. When adding a new item, we recommend you select a minimum stock thresh-hold and a reorder amount to opt into the auto-replenishment system so that when the item hits the minimum quantity we can automatically replenish your store.

Whenever an item’s size hits the minimum quantity threshold, our system automatically places an order for each size of an item offered to fill them up to max quantity offered. This feature allows you to rest easy knowing that your items will always be in stock for a quick turn around time and saves you time from having to set reminders to check stock and manually submit orders.

Yes, we have thousands of items to choose from! Reach out to your store representative or contact us to learn about our other item options, or feel free to use our item request feature and we’ll add it within 7 business days.

Gifts and Credits

Absolutely! One of Axomo’s main benefits is the ability to automate whatever reward strategy best fits your company culture. You can automatically set up credits for anniversaries, birthdays, or specific dates and even customize the amount received based on the number of years with the company!

Yes! Using our gift card feature you can allow them to pick a specific item from a category, between specific items, and many other gifting configurations that are available.

AXOMO allows you to set up and name your own custom point system as well as the conversion rate to dollars. Your monthly statement will still be billed in dollars and reports can be viewed in both dollars or points, but your users will only see points!

When you turn on a custom currency, credit cards will automatically be disabled. You are able to allow your users to buy more points with a credit card at whatever exchange rate you desire, but this may cause some confusion with your end-user.

If a user doesn’t have enough credit to purchase an item, you can enable a feature to let them use their own personal credit card to cover the difference. In fact, you’ll be amazed at how many individuals will choose to do this!

Item Creation

A vector logo is a type of artwork that has been designed using design software such as Adobe Illustrator or Corel. The file type will generally be an SVG, AI, EPS, or PDF file.

Vector files are able to be scaled to any resolution and also communicate important info such as how to cut out the logo for heat transfer or how to separate the colors for screen printing and maintain the highest quality of the print. High-resolution raster images (png, jpg, gif, BMP) will work for some production methods but not all.

Many of our clients have asked if we can help with this step as we have quick access to the inventoried items and an amazing design team. We are happy to let you know that we have photography packages available where we will actually set up and take photos of your products using our professional studio which adds an additional professional touch and consistency to your store. For more information about the pricing and packages please contact your Axomo sales rep for a quote.

When you add a new logo to your logo manager, to use this logo on embroidered items it will need to go through a special digitizing process to configure the stitching. This process must be repeated each time you create a product with a new size or add a new type of product (bag, hat, shirt).

In order to embroider your logo onto an item, it first must be “digitized”. Digitizing is a special process in which we take your logo and specify how the embroidery machines will layout and stitch the various thread colors.

This process must be repeated any time the logo is resized or the number of colors changes. Due to the manual time, it takes to digitize a logo there is a one-time digitizing fee each time a logo is digitized.

We include three free digitized logos as part of the AXOMO setup fee and each additional logo that is digitized will be billed on your monthly statement.

When you upload a logo, we map the colors to Pantone colors that we will use to print your logo. Generally speaking the more colors in your logo the more expensive it will be to produce an item, so we recommend selecting as few colors as possible that maintain your style guide

That’s a great question! We recommend to all new clients to order samples of various items, so you can touch and feel the difference in each decoration method. If you’re worried if you have picked the right method, a great rule of thumb is to go with the default option that is given on each item.

The best way to explain the difference between these two decoration methods is to think of painting vs printing. Screen printing is similar to painting a logo or image onto an item. This process works great if you have large quantities of an item that you would like to mass-produce at a lower cost.

Direct to Garment is similar to printing an image directly onto the item. This process looks great and allows you to do on-demand items at a much lower cost.

When creating an item there is a box named “Logo Position.” In the dropdown of that box, there will option to move the logo to Left Chest, Right Chest, and Custom.

Yes, we have thousands of items to choose from! Reach out to your store representative or contact us to learn about our other item options, or feel free to use our item request feature and we’ll add it within 7 business days.

Yes, an email notification will be sent to your inbox so you can immediately add the item to your store once it’s completed.

AXOMO is awesome for distributing your brand and we understand that you may want to use its amazing e-commerce functionality to sell/give away other products or services to unify your platform and save on consolidating other development or subscription fees.

If you’d like to list an item that is not produced by one of our preferred vendors (ex. another vendor’s swag, books, proprietary organizational products, non-branded items, donations or other services).

These custom items will be subject to a 5% convenience charge which will be deducted from your weekly sales.

Pricing & Subscriptions

All items that are inventoried and stored in our warehouse are subject to a monthly warehousing fee that is calculated by taking the average cubic footage used for the month and multiplying it by your warehousing rate. The warehousing charge will be billed each month regardless of you being on a monthly or annual subscription.

All items purchased with a credit card will be subject to a 5% transaction fee that will be deducted from your week’s sales. For example, if the order total with shipping and tax was $100. 5% of $100 ($5) would be removed from your weekly sales. You may elect to pass this cost on to your end-user and it will show up as a transaction fee.

In an effort to reduce the waste created by throwaway items, AXOMO employs an on-demand methodology for producing items. Some individual items may be more expensive on the per-unit price, however, keep in mind that the overall experience with AXOMO produces a higher value to the individual user.

Using our advanced pricing options you can set the retail price. You can mark items up to generate revenue, or subsidize the items and allow users to buy them below cost. In any event, you are billed/credited the difference in your monthly statement. You can even set different prices for different groups of people!

We keep all costs associated with Axomo as transparent as possible. Depending on your goals and how you configure and use Axomo the following fees may apply: *Monthly/Yearly Subscription, *Setup Fee, *Shipping & Handling, *Warehousing/Storage Costs, *Credit Card Processing Fees, *Credit Card Processing Fees, *Convenience Charge, *Sales Tax, *Product Replenishment, *Logo Digitizing, *Professional Photography, *Custom Design, *Custom Programming, Subscription.

Nope! You can use your free trial of AXOMO with no CC required until you’re ready to start your desired subscription level.

Yes, if you decide AXOMO isn’t right for you, you can cancel your account at any time.

Statements are generated on the 1st-5th of each month and are found in the admin panel of your store under Subscription > Subscription Statements. Payouts are made from the 20th-22nd of each month. Click here to see an example and learn more about your monthly billing statement.

Yes indeed! We offer a free subscription for startups, sports teams, or small groups that need a simplified way to order custom gear. Click here to read more about our free subscription level.

Yes! We offer a special pricing structure for content creators on YouTube, Instagram, Twitter, etc. You’re welcome to reach out to our customer service team to find out more by calling us toll-free at (801) 515-6129 or emailing us at contact@axomo.com.

The only other fee that may occur will only happen if you offer items that were not produced by AXOMO on your store. We understand that vendor breakups are tough and you may still need to offer products not available through AXOMO. We charge a platform fee of 5% per transaction for items that we did not produce.

You’re welcome to reach out to our customer service team by calling us toll-free at (801) 515-6129 or emailing us at contact@axomo.com.

Returns

If for any reason the item is flawed from production, then we will refund you the cost of that item, then you can ship it back to us or keep it and we will send you a replacement. If it is user error, then we do not refund the money and it will be up to the store admin on how to proceed with replacing the item.

1. Login to your AXOMO Store and select “Order History”

2. Select order by clicking on the order number that includes the items you’d like to return

3. Click “Return Items”

4. Select the reason and enter the number of items you’d like to return

5. Enter a note and upload pictures related to your return, then select “Request Return”

Once a user submits an item to be returned, a message will pop up in the RMA Manager tab of your store admin panel. It will then be your job to approve or deny returns.

Due to the customized nature of our items, encourage you to keep any item and repurpose it within the company.

In the RMA Manager, you can view the status of any item that is in the process of being returned.

Shipping

AXOMO offers various shipping options and pulls the published rates directly from UPS and the US Postal Service. Each transaction is also subject to a $1 + 3% handling fee (max $5.25) associated with the fulfillment of each order. This allows our team to pick, pack, and ship your order!

Most apparel items are produced in 5 business days and then shipped to your desired location. When you have pre-purchased items that are stored in our warehouse, the item that is purchased will be shipped out the same day. Shipping times varies based on location and shipping method. Shipping times range from 2-5 days depending on the carrier.

The majority of our items ship from our main facility in Springville, UT, however some special promotional items may ship from other locations throughout the United States.

Yes, this can easily be set up in the shipping settings by your store representative.

We offer bulk delivery options with our “Company Shipping” feature. You set the delivery frequency you’d like, how much you’d like users to pay, and orders will be individually packed and shipped together in a single group shipment to a location of your choosing. 

You could also consider subsidizing the shipping cost from your users and have it deducted from your weekly sales. We recognize that you may wish to offer a more economical/convenient shipping to your employees. A great option that allows for this is setting up a company delivery that allows you to batch all of the orders into a single shipment that is shipped to your location(s) on a specified schedule.

Each order will still have the $1 – $5.25 handling fee for picking and packing the individual order and each individual order will be placed into a large box(es) and shipped to your location for local pickup. We will deduct the cost for the bulk shipment charge from your weekly sales. If you’d like to use your own UPS or FedEx account to offer a flat rate or free shipping option to your users we can totally make that happen.

These shipments will still be subject to a $1 + 3% (up to $5.25) handling fee for each shipment which can be billed to your users or deducted from your weekly sales.

If you’d like to offer your exact discounted rates rather than a flat amount, there will be an additional API setup to grant AXOMO access to your negotiated rates which can be done for a one-time setup of $250. All items that are inventoried and stored in our warehouse are subject to a monthly warehousing fee that is calculated by taking the average cubic footage used for the month and multiplying it by your warehousing rate. The warehousing charge will be billed each month regardless of you being on a monthly or annual subscription.

All items that are inventoried and stored in our warehouse are subject to a monthly warehousing fee that is calculated by taking the average cubic footage used for the month and multiplying it by your warehousing rate. The warehousing charge will be billed each month regardless of you being on a monthly or annual subscription.

All items purchased with a credit card will be subject to a 5% transaction fee that will be deducted from your week’s sales. For example, if the order total with shipping and tax was $100. 5% of $100 ($5) would be removed from your weekly sales. You may elect to pass this cost on to your end-user and it will show up as a transaction fee.