Return Policy

For orders that include on-demand customization, Axomo is able to replace items only if there is a production issue or a significant quality concern, as determined by our quality review team.

Because these products are made specifically for you, we’re unable to accept returns or exchanges if the item was produced correctly but doesn’t fit as expected. We recommend reviewing sizing information carefully before placing your order.

If your item is part of our stocked and warehoused inventory, it may be eligible for a return or exchange for a different size.

If you’re unsure whether your item qualifies, feel free to reach out—we’re happy to help guide you!

If a product does not function as intended or isn’t usable, it may be eligible for a replacement or refund.

In some cases, Axomo may ask for the item to be returned before processing the refund. If a return is required, we’ll provide a prepaid shipping label to make the process as easy as possible.

If your return is approved, Axomo will make the process as simple as possible. We’ll either schedule a carrier (UPS or FedEx) to pick up the package from your delivery address, or we’ll provide you with a prepaid shipping label to send the item back.

To get started, log in to your store and navigate to your order history. From there, select your order and click “Return Items” at the bottom of the order summary to begin the process.

If you don’t see the “Return Items” option, it may be disabled for your store. In that case, please reach out to your store administrator or account representative for assistance.

Most items on Axomo are custom-made specifically for you, which means they can’t be restocked or resold once produced. Because of this, we’re unable to accept returns or exchanges on items that are free of defects.

We recommend inspecting your items as soon as they arrive. If something doesn’t look right or we missed an issue, please let us know right away so we can review and help resolve it.

Also, keep in mind that colors may appear slightly different in person due to variations in screen and monitor settings.

For items with on-demand customization, Axomo can only offer a replacement if there’s a production error or a significant quality issue, as determined by our quality review team.

Because these items are made specifically for you, we’re unable to accept exchanges if the item was produced correctly but doesn’t fit as expected. We recommend checking sizing guides carefully before placing your order.

If your item is part of our stocked and warehoused inventory, it may be eligible for a return or exchange for a different size.

If you need to make a change or cancel your order, please contact us as soon as possible, and we’ll do our best to help.

Because our production process begins quickly, we’re not always able to guarantee cancellations or refunds once an order has been placed.

To avoid any issues, we recommend double-checking your product details, customization selections, and shipping information before submitting your order.