Did you receive a damaged, defective, or otherwise unsatisfactory order? Returning items through AXOMO is a simple process.
You’ll need to locate your order, request a return, and then follow the instructions on shipping your item(s) back to the warehouse. Once returned, you’ll receive a refund in the same form in which you paid.
Order History
From the front-end of AXOMO, locate your Order History. Once logged in, click on your name in the top right corner, and then “Order History”. Click on “Return Items” at the bottom of the order summary:
From here, you’ll be prompted to enter your reason for return. For example, if you ordered a screen printed shirt and the image was printed in the wrong spot, you would select “Damaged/Defective”. If it is returned for any other reason, reach out to the store admin to approve the return and they will be responsible for paying the refund.
You’ll also want you verify the quantity that is being returned. If you’re returning multiple of the same item, specify that here. Otherwise, leave this field at “1”.
Shipping Your Items
Once you’ve submitted your Return Request, you’ll receive a follow-up email from AXOMO customer support. You’ll need to follow instructions for shipping your items back to the warehouse or submit a photo with your RMA to show the damage.
Refund
Next, we’ll review your request and refund the amount to the user who submitted the return. Refunds will be issued to the original card or payment type used for the order.
To check the status of your refund, navigate back to your Order History, and click on “Return Requests” in the upper right corner.
